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Monday, October 21, 2013
Today's Datapoint
837 … out of a possible 1,000 points were earned by brick-and-mortar pharmacies in a recent customer satisfaction survey by J.D. Power and Associates, up 23 points from 814 in 2012. Customer satisfaction with mail-order pharmacies increased as well (from 792 to 797), but the gap between brick-and-mortar and mail-order pharmacies has widened.
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