Monday, March 6, 2017

1 in 4 Patients Requested a Cost Estimate at Their Last Visit

Navicure recently released results from their survey on patient billing and payments. Here are some key findings from the report:

3 in 4 provider organizations are able to provide a cost estimate upon request.
Less than 25% of patients requested a cost estimate on their last visit.
51% of providers say it takes patients more than 3 months to pay in full.
18% of patients claim it took them longer than 3 months to pay their last balance.
1 in 5 providers think online bill pay is the most effective payment method.
16% pf patients prefer a provider website to make payments.

Source: Navicure, February 17, 2017

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