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Monday, April 28, 2014
Top Customer Experience Rankings Among Health Plans
1. Kaiser Permanente (68%)
2. Humana (63%)
3. Medicare (62%)
4. TriCare (62%)
5. United Healthcare (59%)
6. Blue Shield of California (58%)
7. Aetna (57%)
8. Health Net (55%)
9. CIGNA (54%)
10. Anthem (BCBS) (53%)
11. CareFirst (BCBS) (48%)
12. Medicaid (45%)
13. Highmark (BCBS) (44%)
14. Empire (BCBS) (42%)
15. Coventry Health Care (41%)
Source: Temkin Group
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