Harris Poll: Where Consumers Want to Learn About Healthcare Services/Cost

A recent online survey conducted by Harris Poll on behalf of SCIO Health Analytics found that 38% of insured Americans do not have a good understanding of what healthcare services are covered under their current plan. According to the survey, here's where they want to learn about healthcare costs and services:

• 62% want to use online research.
• 41% would use a member helpline.
• 37% would look to the insurance company.
• 31% would use doctors as their source of information.

Source: Harris Poll, SCIO Health Analytics