"[More than 1,000 consumers nationally

... were asked about attitudes or their experience when they received medical bills for their out-of-pocket costs. And half of U.S. consumers said their out-of-pocket medical costs were more than they expected. And of the 50%, 33% said much more than expected and 17% slightly more than expected. This raises policy questions and issues with respect to how [health plans] present information at open enrollment and throughout the experience."

—Robin Gelburd, president of New York-based FAIR Health, told AIS's Health Plan Week.