Thursday, January 19, 2017

Biweekly Enrollment Snapshot


FOR IMMEDIATE RELEASE
January 18, 2017

Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries

 

 

Biweekly Enrollment Snapshot


WEEKS 10 AND 11, JAN 1 – JAN 14, 2017

More than 8.8 million Americans were signed up for 2017 coverage through HealthCare.gov as of January 14, 2017. This compares to about 8.7 million sign-ups as of January 14 last year, as Americans continue to demonstrate strong demand for 2017 Marketplace coverage.

“With almost 9 million people signed up for 2017 coverage just in HealthCare.gov states, it’s clear that Marketplace coverage is a product Americans want and need,” said Secretary Sylvia M. Burwell. “Strong demand is especially striking in light of the unique headwinds created by discouraging rhetoric from ACA opponents. More than 40,000 people have contacted our call center expressing concerns about whether they should sign up for coverage, with a sharp uptick in these questions last weekend. My answer is a resounding yes: in fact, I’ll be signing up for Marketplace coverage myself by the end of the month. If you still need coverage for 2017, visit HealthCare.gov or your state Marketplace before January 31, and join me and millions of other Americans in purchasing affordable, quality coverage.”

Today’s report covers the period from January 1 through January 14, 2017. Enrollment weeks are measured Sunday through Saturday. Since this year Open Enrollment began on a Tuesday, the totals reported in this snapshot reflect two fewer days than in last year’s published Week 11 snapshot. Measured over the equivalent time period, plan selections this year are almost 100,000 higher than last year.

This snapshot does not include plan selections from the 12 State-Based Marketplaces that use their own enrollment platforms (2.8 million people in these states were signed up for coverage as of December 24, 2016).  

Open Enrollment continues through January 31st. Last year, enrollment slowed in the middle of January but spiked in the days before the final deadline. Plan selection totals will also fluctuate over the remainder of Open Enrollment as some consumers choose to cancel their plans, for example in response to life changes like starting a new job with employer coverage or gaining eligibility for Medicare or Medicaid.

Every two weeks during Open Enrollment, the Centers for Medicare and Medicaid Services (CMS) will release enrollment snapshots for the HealthCare.gov platform, which is used by the Federally-facilitated Marketplaces and State Partnership Marketplaces, as well as some State-based Marketplaces. 

The next snapshot will be released on February 3, and will cover enrollments through the final Open Enrollment deadline; and the detailed final enrollment report will be released the week of March 13th.

These snapshots provide point-in-time estimates of biweekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change as plan modifications or cancellations occur, such as due to life changes like starting a new job or getting married. In addition, as in previous years, the biweekly snapshot does not report the number of consumers who have paid premiums to effectuate their enrollment.

Definitions and details on the data are included in the glossary.

Federal Marketplace Snapshot

Federal Marketplace Snapshot
Weeks 10 and 11
Jan 1 – Jan 14
Cumulative
Nov 1 – Jan 14
Plan Selections (net)
63,190
8,825,545
Consumers on Applications Submitted
440,402
11,459,784
Call Center Volume
 1,362,484
10,182,467
Calls with Spanish Speaking Representative
102,443
640,643
HealthCare.gov Users
3,990,879
22,886,641
CuidadoDeSalud.gov Users
137,483
784,854
Window Shopping HealthCare.gov Users
299,995
3,848,572
Window Shopping CuidadoDeSalud.gov Users
5,387
62,334

 

HealthCare.gov State-by-State Snapshot

Consumers across the country continued to explore their health insurance options by reaching out to a call center representative at 1-800-318-2596, attending enrollment events in their local communities, or visiting HealthCare.gov or CuidadoDeSalud.gov. Individual plan selections for the states using the HealthCare.gov platform include:

 

Week 11
Cumulative Plan Selections
Nov 1 – Jan 14
Alabama
168,469
Alaska
18,255
Arizona
185,497
Arkansas
66,350
Delaware
26,879
Florida
1,668,180
Georgia
480,859
Hawaii
17,775
Illinois
353,394
Indiana
168,999
Iowa
52,178
Kansas
96,304
Kentucky
74,356
Louisiana
139,495
Maine
77,245
Michigan
309,780
Mississippi
80,491
Missouri
244,593
Montana
52,345
Nebraska
86,711
Nevada
86,152
New Hampshire
51,148
New Jersey
277,132
New Mexico
51,442
North Carolina
540,527
North Dakota
21,192
Ohio
230,925
Oklahoma
143,174
Oregon
150,426
Pennsylvania
413,183
South Carolina
217,101
South Dakota
28,499
Tennessee
221,323
Texas
1,144,864
Utah
188,905
Virginia
399,084
West Virginia
33,009
Wisconsin
235,444
Wyoming
23,860

HealthCare.gov Local Area Snapshot

The Week 11 snapshot includes a look at plan selection by Designated Market Areas (DMAs) which are local media markets. This data provides another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform for 2017. Plan selections for those DMAs only include data for the portion of the DMA that is using the HealthCare.gov platform, so the amounts reported in the snapshot do not represent plan selections for the entire DMA. However, in cases where a DMA includes portions of multiple states but all of those states use the HealthCare.gov platform, the reported amounts reflect the whole DMA. 

Local Markets in HealthCare.gov States
State
Cumulative Plan Selections Nov 1 – Jan 14
Abilene-Sweetwater
Texas
9,272
Albany
Georgia
12,417
Albuquerque-Santa Fe
New Mexico
42,625
Alexandria
Louisiana
5,124
Alpena
Michigan
1,376
Amarillo
Texas
13,625
Anchorage
Alaska
11,796
Atlanta
Georgia
364,899
Augusta
Georgia
24,998
Austin
Texas
108,703
Bangor
Maine
20,560
Baton Rouge
Louisiana
27,909
Beaumont-Port Arthur
Texas
14,073
Bend
Oregon
9,277
Billings
Montana
11,995
Biloxi-Gulfport
Mississippi
7,920
Birmingham (Ann and Tusc)
Alabama
62,267
Bluefield-Beckley-Oak Hill
West Virginia
6,375
Boise
Idaho
820
Boston (Manchester)
Massachusetts
40,992
Bowling Green
Kentucky
4,786
Buffalo
New York
1,290
Burlington-Plattsburgh
Vermont
5,027
Butte-Bozeman
Montana
10,878
Casper-Riverton
Wyoming
5,253
Cedar Rapids-Wtrlo-IWC & Dub
Iowa
14,567
Champaign & Sprngfld-Decatur
Illinois
22,489
Charleston
South Carolina
41,529
Charleston-Huntington
West Virginia
17,114
Charlotte
North Carolina
182,822
Charlottesville
Virginia
10,571
Chattanooga
Tennessee
32,886
Cheyenne-Scottsbluf
Wyoming
5,531
Chicago, IL
Illinois
278,058
Cincinnati, OH
Ohio
48,104
Clarksburg-Weston
West Virginia
4,651
Cleveland-Akron (Canton)
Ohio
76,381
Columbia
South Carolina
42,354
Columbia-Jefferson City
Missouri
15,515
Columbus
Georgia
17,160
Columbus
Ohio
51,456
Columbus-Tupelo-West Point
Mississippi
11,203
Corpus Christi
Texas
19,640
Dallas-Ft. Worth
Texas
322,710
Davenport-R. Island-Moline
Iowa/Illinois
16,186
Dayton
Ohio
21,614
Denver
Colorado
8,276
Des Moines-Ames
Iowa
19,461
Detroit
Michigan
156,182
Dothan
Alabama
7,627
Duluth-Superior
Minnesota
5,390
El Paso (Las Cruces)
Texas
55,248
Elmira (Corning)
New York
1,223
Erie
Pennsylvania
9,372
Eugene
Oregon
20,671
Evansville
Indiana
16,800
Fairbanks
Alaska
1,872
Fargo-Valley City
North Dakota
10,613
Flint-Saginaw-Bay City
Michigan
29,475
Ft. Myers-Naples
Florida
95,149
Ft. Smith-Fay-Sprngdl-Rgrs
Arkansas
21,924
Ft. Wayne
Indiana
19,418
Gainesville
Florida
18,031
Glendive
Montana
502
Grand Rapids-Kalmzoo-B.Crk
Michigan
58,931
Great Falls
Montana
7,200
Green Bay-Appleton
Wisconsin
49,633
Greensboro-H.Point-W.Salem
North Carolina
93,166
Greenville-N.Bern-Washngtn
North Carolina
37,616
Greenvll-Spart-Ashevll-And
North Carolina
113,392
Greenwood-Greenville
Mississippi
4,891
Harlingen-Wslco-Brnsvl-Mca
Texas
51,284
Harrisburg-Lncstr-Leb-York
Pennsylvania
57,028
Harrisonburg
Virginia
11,089
Hattiesburg-Laurel
Mississippi
9,194
Helena
Montana
2,685
Honolulu
Hawaii
17,771
Houston
Texas
335,490
Huntsville-Decatur
Alabama
38,812
Idaho Falls-Pocatello
Idaho
2,315
Indianapolis
Indiana
78,610
Jackson
Mississippi
27,688
Jackson
Tennessee
8,417
Jacksonville
Florida
95,628
Johnstown-Altoona
Pennsylvania
18,783
Jonesboro
Arkansas
4,630
Joplin-Pittsburg
Missouri
12,786
Juneau
Alaska
813
Kansas City
Kansas/Missouri
94,929
Knoxville
Tennessee
47,594
La Crosse-Eau Claire
Wisconsin
19,348
Lafayette
Indiana
3,869
Lafayette
Louisiana
17,765
Lake Charles
Louisiana
5,108
Lansing
Michigan
16,948
Laredo
Texas
13,638
Las Vegas
Nevada
63,018
Lexington
Kentucky
20,862
Lima
Ohio
2,696
Lincoln & Hastings-Krny
Nebraska
38,036
Little Rock-Pine Bluff
Arkansas
32,333
Louisville
Kentucky
32,432
Lubbock
Texas
12,737
Macon
Georgia
20,653
Madison
Wisconsin
35,942
Marquette
Michigan
8,827
Medford-Klamath Falls
Oregon
14,289
Memphis
Tennessee
50,999
Meridian
Mississippi
4,388
Miami-Ft. Lauderdale
Florida
605,012
Milwaukee
Wisconsin
91,483
Minneapolis-St. Paul
Minnesota
12,549
Minot-Bismarck-Dickinson
North Dakota
12,105
Missoula
Montana
17,424
Mobile-Pensacola (Ft Walt)
Alabama
61,606
Monroe-El Dorado
Louisiana/Arkansas
11,816
Montgomery-Selma
Alabama
19,487
Myrtle Beach-Florence
Florida
42,475
Nashville
Tennessee
91,418
New Orleans
Louisiana
62,100
New York
New York
217,225
Norfolk-Portsmth-Newpt News
Virginia
74,132
North Platte
Nebraska
1,689
Odessa-Midland
Texas
11,842
Oklahoma City
Oklahoma
73,028
Omaha
Nebraska
38,324
Orlando-Daytona Bch-Melbrn
Florida
 318,394
Ottumwa-Kirksville
Missouri
3,359
Paducah-Cape Girard-Harsbg
Illinois/Kentucky/Missouri
23,840
Panama City
Florida
22,004
Parkersburg
West Virginia
3,020
Peoria-Bloomington
Illinois
14,245
Philadelphia
Pennsylvania
274,656
Phoenix (Prescott)
Arizona
148,146
Pittsburgh
Pennsylvania
79,991
Portland, OR
Oregon
99,242
Portland-Auburn
Maine
56,979
Presque Isle
Maine
4,009
Quincy-Hannibal-Keokuk
Illinois/Missouri/Iowa
7,460
Raleigh-Durham (Fayetvlle)
North Carolina
145,684
Rapid City
South Dakota
8,626
Reno
Nevada
21,942
Richmond-Petersburg
Virginia
74,567
Roanoke-Lynchburg
Virginia
52,717
Rochestr-Mason City-Austin
Minnesota/Iowa
1,719
Rockford
Illinois
13,193
Salisbury
Maryland
7,794
Salt Lake City
Utah
188,822
San Angelo
Texas
4,700
San Antonio
Texas
103,184
Savannah
Georgia
39,391
Sherman-Ada
Texas
10,138
Shreveport
Louisiana
26,304
Sioux City
Iowa
11,334
Sioux Falls(Mitchell)
South Dakota
22,026
South Bend-Elkhart
Indiana
25,271
Spokane
Washington
1,263
Springfield
Missouri
50,026
St. Joseph
Missouri
3,954
St. Louis
Missouri
120,682
Tallahassee-Thomasville
Florida
28,221
Tampa-St. Pete (Sarasota)
Florida
282,759
Terre Haute
Indiana
8,837
Toledo
Ohio
19,994
Topeka
Kansas
12,466
Traverse City-Cadillac
Michigan
25,517
Tri-Cities
Tennessee
24,937
Tucson (Sierra Vista)
Arizona
32,432
Tulsa
Oklahoma
51,438
Tyler-Longview(Lfkn&Ncgd)
Texas
27,939
Victoria
Texas
2,370
Waco-Temple-Bryan
Texas
24,385
Washington, DC (Hagerstown)
Virginia/Maryland/District of Columbia 
178,408
Wausau-Rhinelander
Wisconsin
22,224
West Palm Beach-Ft. Pierce
Florida
186,341
Wheeling-Steubenville
Ohio
6,330
Wichita Falls & Lawton
Texas
10,983
Wichita-Hutchinson Plus
Kansas
37,113
Wilkes Barre-Scranton
Pennsylvania
45,398
Wilmington
Delaware
29,562
Yakima-Pasco-Rchlnd-Knnwck
Oregon
1,769
Youngstown
Ohio
13,781
Yuma-El Centro
Arizona
2,917
Zanesville
Ohio
1,758

 

Glossary

Plan Selections:  The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The biweekly metric represents the net change in the number of non-cancelled plan sections over the two-week period covered by the report.

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

New Consumers: A consumer is considered to be a new consumer if they did not have Marketplace coverage at the start of Open Enrollment on November 1st, 2016.

Renewing Consumers: A consumer is considered to be a renewing consumer if they had 2016 Marketplace coverage on November 1st, 2016 at the start of Open Enrollment and either actively selected the same plan or a new plan for 2017, were automatically re-enrolled into their plan, or were signed up for January 1 coverage through a suggested alternate plan.

 Marketplace: Generally, references to the Health Insurance Marketplace in this report refer to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

HealthCare.gov States: The 39 states with Marketplaces that use the HealthCare.gov platform for the 2017 benefit year, including those with Federally-facilitated Marketplaces, State Partnership Marketplaces, and State-based Marketplaces.

Consumers on Applications Submitted:  This includes consumers who are requesting coverage on a completed and submitted application, including an application that is created through the automatic re-enrollment process, which occurs at the end of December, in a state that is using the HealthCare.gov platform. If determined eligible for Marketplace coverage, a new consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people requesting coverage on a submitted application (rather than the total number of submitted applications).

Call Center Volume:  The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the course of the weeks covered by the snapshot or from the start of Open Enrollment. Calls with Spanish speaking representatives are not included.

Calls with Spanish Speaking Representative:  The total number of calls received by the Federally-facilitated Marketplace call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov or CuidadodeSalud.gov  Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadodeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.

Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total.

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