Friday, February 3, 2017

WEEKS 12 through 14, JAN 15- JAN 31 2017


FOR IMMEDIATE RELEASE
February 2, 2017 

Contact: CMS Media Relations
(202) 690-6145 | CMS Media Inquiries

 

WEEKS 12 through 14, JAN 15- JAN 31 2017

 

On January 31, 2017, Open Enrollment for 2017 coverage ended with more than 9.2 million plan selections in states that use the HealthCare.gov eligibility and enrollment platform. Those selections were made from a market that experienced a 25 percent increase over the previous year in the average premium for the benchmark second-lowest cost silver plan as well as a 28 percent decline in the number of issuers participating over the past year.

 

This Open Enrollment Snapshot covers the period from January 15, 2017 through January 31, 2017.

 

This snapshot does not include plan selections from State-based Marketplaces. CMS will release a detailed final enrollment report in March, including final plan selection data from State-based Marketplaces.

 

Of the more than 9.2 million consumers who selected a plan through the HealthCare.gov platform, about 3 million are new consumers, which means 33 percent of all plan selections were from new consumers. In addition to the approximately 3 million new HealthCare.gov consumers, about 6.2 million were returning Marketplace consumers.

 

This year’s plan selection totals take into account any consumer initiated or insurer initiated cancellations that occurred during Open Enrollment.

These snapshots provide point-in-time estimates of biweekly plan selections, call center activity, and visits to HealthCare.gov or CuidadoDeSalud.gov. The final number of plan selections associated with enrollment activity during a reporting period may change as plan modifications or cancellations due to life changes like starting a new job or getting married occur. In addition, as in previous years, the biweekly snapshot does not report the number of consumers who have paid premiums to effectuate their enrollment.

A more detailed report that looks at plan selections across all states for the entire Open Enrollment period will be released in March.

Definitions and details on the data are included in the glossary.

Federal Marketplace Snapshot

Federal Marketplace Snapshot
Weeks 12-14
Jan 15-Jan 31
Cumulative Nov 1 –  Jan 31
Plan Selections (net)
376,260
9,201,805
Applications Submitted (Number of Consumers)
1,085,388
12,545,172
Call Center Volume
2,440,514
12,622,981
Calls with Spanish Speaking Representative
226,025
866,668
HealthCare.gov Users
6,437,510
27,874,430
CuidadoDeSalud.gov Users
255,564
996,273
Window Shopping HealthCare.gov Users
406,327
4,205,012
Window Shopping CuidadoDeSalud.gov Users
9,390
70,099

HealthCare.gov State-by-State Snapshot

The Snapshot provides cumulative individual plan selections for the 39 states using the HealthCare.gov platform.

Individual plan selections for the states using the HealthCare.gov platform include:

 State
Cumulative Plan Selections
Nov 1 – Jan 31
Alaska
19,145
Alabama
178,414
Arkansas
70,404
Arizona
196,291
Delaware
27,584
Florida
1,760,025
Georgia
493,880
Hawaii
18,938
Iowa
51,573
Illinois
356,403
Indiana
174,611
Kansas
98,780
Kentucky
81,155
Louisiana
143,577
Maine
79,407
Michigan
321,451
Missouri
244,382
Mississippi
88,483
Montana
52,473
North Carolina
549,158
North Dakota
21,982
Nebraska
84,371
New Hampshire
53,024
New Jersey
295,067
New Mexico
54,653
Nevada
89,061
Ohio
238,843
Oklahoma
146,286
Oregon
155,430
Pennsylvania
426,059
South Carolina
230,211
South Dakota
29,622
Tennessee
234,125
Texas
1,227,290
Utah
197,187
Virginia
410,726
Wisconsin
242,863
West Virginia
34,045
Wyoming
24,826

 

HealthCare.gov Local Market Snapshot

The Weeks 12 through 14 snapshot includes a look at plan selection by Designated Market Areas (DMAs) which are local media markets. These data provide another level of detail to better understand total plan selections within local communities. Some DMAs include one or more counties in a state that is not using the HealthCare.gov platform for 2017. Plan selections for those DMAs only include data for the portion of the DMA that is using the HealthCare.gov platform, so the amounts reported in the snapshot do not represent plan selections for the entire DMA. However, in cases where a DMA includes portions of multiple states but all of those states use the HealthCare.gov platform, the reported amounts reflect the whole DMA. 

 

Local Markets in
HealthCare.gov States
State
Cumulative Plan Selections
Nov 1 –  Jan 31
Abilene-Sweetwater
Texas
9,707
Albany
Georgia
12,410
Albuquerque-Santa Fe
New Mexico
45,155
Alexandria
Louisiana
5,316
Alpena
Michigan
1,418
Amarillo
Texas
14,339
Anchorage
Alaska
12,334
Atlanta
Georgia
377,719
Augusta
Georgia
24,960
Austin
Texas
113,863
Bangor
Maine
21,030
Baton Rouge
Louisiana
28,659
Beaumont-Port Arthur
Texas
15,298
Bend
Oregon
8,647
Billings
Montana
12,150
Biloxi-Gulfport
Mississippi
8,672
Birmingham (Ann and Tusc)
Alabama
65,773
Bluefield-Beckley-Oak Hill
West Virginia
6,559
Boise
Idaho
854
Boston (Manchester)
Massachusetts
42,492
Bowling Green
Kentucky
5,161
Buffalo
New York
1,319
Burlington-Plattsburgh
Vermont
5,239
Butte-Bozeman
Montana
10,930
Casper-Riverton
Wyoming
5,525
Cedar Rapids-Wtrlo-IWC & Dub
Iowa
14,563
Champaign & Sprngfld-Decatur
Illinois
23,237
Charleston
South Carolina
44,256
Charleston-Huntington
West Virginia
17,634
Charlotte
North Carolina
182,958
Charlottesville
Virginia
10,562
Chattanooga
Tennessee
34,054
Cheyenne-Scottsbluf
Wyoming
5,616
Chicago, IL
Illinois
282,236
Cincinnati, OH
Ohio
50,573
Clarksburg-Weston
West Virginia
4,799
Cleveland-Akron (Canton)
Ohio
79,754
Columbia
South Carolina
45,420
Columbia-Jefferson City
Missouri
14,267
Columbus
Georgia
18,510
Columbus
Ohio
53,660
Columbus-Tupelo-West Point
Mississippi
12,355
Corpus Christi
Texas
21,238
Dallas-Ft. Worth
Texas
341,633
Davenport-R. Island-Moline
Iowa/Illinois
16,119
Dayton
Ohio
22,166
Denver
Colorado
8,329
Des Moines-Ames
Iowa
18,987
Detroit
Michigan
162,464
Dothan
Alabama
8,055
Duluth-Superior
Minnesota
5,545
El Paso (Las Cruces)
Texas
60,865
Elmira (Corning)
New York
1,234
Erie
Pennsylvania
9,808
Eugene
Oregon
21,435
Evansville
Indiana
17,306
Fairbanks
Alaska
1,952
Fargo-Valley City
North Dakota
11,059
Flint-Saginaw-Bay City
Michigan
30,553
Ft. Myers-Naples
Florida
99,980
Ft. Smith-Fay-Sprngdl-Rgrs
Arkansas
23,189
Ft. Wayne
Indiana
19,859
Gainesville
Florida
18,991
Glendive
Montana
498
Grand Rapids-Kalmzoo-B.Crk
Michigan
61,165
Great Falls
Montana
7,190
Green Bay-Appleton
Wisconsin
50,734
Greensboro-H.Point-W.Salem
North Carolina
94,596
Greenville-N.Bern-Washngtn
North Carolina
39,429
Greenvll-Spart-Ashevll-And
North Carolina
117,053
Greenwood-Greenville
Mississippi
5,415
Harlingen-Wslco-Brnsvl-Mca
Texas
58,837
Harrisburg-Lncstr-Leb-York
Pennsylvania
55,983
Harrisonburg
Virginia
11,287
Hattiesburg-Laurel
Mississippi
10,217
Helena
Montana
2,690
Honolulu
Hawaii
18,934
Houston
Texas
359,932
Huntsville-Decatur
Alabama
40,749
Idaho Falls-Pocatello
Idaho
2,378
Indianapolis
Indiana
81,443
Jackson
Mississippi
30,436
Jackson
Tennessee
8,839
Jacksonville
Florida
101,388
Johnstown-Altoona
Pennsylvania
19,352
Jonesboro
Arkansas
4,884
Joplin-Pittsburg
Missouri
12,920
Juneau
Alaska
866
Kansas City
Kansas/Missouri
99,409
Knoxville
Tennessee
49,636
La Crosse-Eau Claire
Wisconsin
20,044
Lafayette
Indiana
3,986
Lafayette
Louisiana
18,276
Lake Charles
Louisiana
5,317
Lansing
Michigan
17,729
Laredo
Texas
15,037
Las Vegas
Nevada
65,113
Lexington
Kentucky
22,811
Lima
Ohio
2,647
Lincoln & Hastings-Krny
Nebraska
37,469
Little Rock-Pine Bluff
Arkansas
34,258
Louisville
Kentucky
35,182
Lubbock
Texas
13,330
Macon
Georgia
20,407
Madison
Wisconsin
36,958
Marquette
Michigan
8,978
Medford-Klamath Falls
Oregon
14,612
Memphis
Tennessee
55,747
Meridian
Mississippi
4,915
Miami-Ft. Lauderdale
Florida
635,826
Milwaukee
Wisconsin
95,195
Minneapolis-St. Paul
Minnesota
12,945
Minot-Bismarck-Dickinson
North Dakota
12,496
Missoula
Montana
17,398
Mobile-Pensacola (Ft Walt)
Alabama
65,402
Monroe-El Dorado
Louisiana/Arkansas
12,209
Montgomery-Selma
Alabama
20,851
Myrtle Beach-Florence
Florida
44,577
Nashville
Tennessee
96,627
New Orleans
Louisiana
64,010
New York
New York
231,915
Norfolk-Portsmth-Newpt News
Virginia
78,256
North Platte
Nebraska
1,663
Odessa-Midland
Texas
12,666
Oklahoma City
Oklahoma
74,597
Omaha
Nebraska
36,668
Orlando-Daytona Bch-Melbrn
Florida
337,079
Ottumwa-Kirksville
Missouri
3,381
Paducah-Cape Girard-Harsbg
Illinois/Kentucky/Missouri
23,636
Panama City
Florida
23,244
Parkersburg
West Virginia
3,003
Peoria-Bloomington
Illinois
13,938
Philadelphia
Pennsylvania
286,501
Phoenix (Prescott)
Arizona
156,628
Pittsburgh
Pennsylvania
83,401
Portland, OR
Oregon
103,405
Portland-Auburn
Maine
58,722
Presque Isle
Maine
4,090
Quincy-Hannibal-Keokuk
Illinois/Missouri/Iowa
7,452
Raleigh-Durham (Fayetvlle)
North Carolina
149,774
Rapid City
South Dakota
8,954
Reno
Nevada
22,703
Richmond-Petersburg
Virginia
74,035
Roanoke-Lynchburg
Virginia
53,748
Rochestr-Mason City-Austin
Minnesota/Iowa
1,737
Rockford
Illinois
13,132
Salisbury
Maryland
7,863
Salt Lake City
Utah
197,056
San Angelo
Texas
4,726
San Antonio
Texas
113,612
Savannah
Georgia
40,683
Sherman-Ada
Texas
10,477
Shreveport
Louisiana
27,408
Sioux City
Iowa
11,317
Sioux Falls(Mitchell)
South Dakota
22,818
South Bend-Elkhart
Indiana
26,209
Spokane
Washington
1,288
Springfield
Missouri
49,077
St. Joseph
Missouri
4,093
St. Louis
Missouri
119,918
Tallahassee-Thomasville
Florida
29,794
Tampa-St. Pete (Sarasota)
Florida
299,899
Terre Haute
Indiana
8,962
Toledo
Ohio
20,202
Topeka
Kansas
12,613
Traverse City-Cadillac
Michigan
26,280
Tri-Cities
Tennessee
25,676
Tucson (Sierra Vista)
Arizona
34,104
Tulsa
Oklahoma
52,415
Tyler-Longview(Lfkn&Ncgd)
Texas
30,021
Victoria
Texas
2,562
Waco-Temple-Bryan
Texas
24,980
Washington, DC (Hagerstown)
Virginia/Maryland/District of Columbia   
185,562
Wausau-Rhinelander
Wisconsin
22,576
West Palm Beach-Ft. Pierce
Florida
195,158
Wheeling-Steubenville
Ohio
6,306
Wichita Falls & Lawton
Texas
11,531
Wichita-Hutchinson Plus
Kansas
37,700
Wilkes Barre-Scranton
Pennsylvania
46,783
Wilmington
Delaware
30,413
Yakima-Pasco-Rchlnd-Knnwck
Oregon
1,871
Youngstown
Ohio
14,095
Yuma-El Centro
Arizona
3,237
Zanesville
Ohio
1,724

 

Glossary

Plan Selections:  The cumulative metric represents the total number of people who have submitted an application and selected a plan, net of any cancellations from a consumer or cancellations from an insurer that have occurred to date. The biweekly metric represents the net change in the number of non-cancelled plan sections over the two-week period covered by the report.

 

To have their coverage effectuated, consumers generally need to pay their first month’s health plan premium. This release does not report the number of effectuated enrollments.

 

New Consumers: A consumer is considered to be a new consumer if they did not have Marketplace coverage at the start of Open Enrollment on November 1st, 2016.

Renewing Consumers: A consumer is considered to be a renewing consumer if they had 2016 Marketplace coverage on November 1st, 2016 at the start of Open Enrollment and either actively selected the same plan or a new plan for 2017, were automatically re-enrolled into their plan, or were signed up for January 1 coverage through a suggested alternate plan.

Marketplace: Generally, references to the Health Insurance Marketplace in this report refer to 39 states that use the HealthCare.gov platform. The states using the HealthCare.gov platform are Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

 

HealthCare.gov States: The 39 states with Marketplaces that use the HealthCare.gov platform for the 2017 benefit year, including those with Federally-facilitated Marketplaces, State Partnership Marketplaces, and State-based Marketplaces.

 

Consumers on Applications Submitted:  This includes consumers who are requesting coverage on a completed and submitted application, including an application that is created through the automatic re-enrollment process, which occurs at the end of December, in a state that is using the HealthCare.gov platform. If determined eligible for Marketplace coverage, a new consumer still needs to pick a health plan (i.e., plan selection) and pay their premium to get covered (i.e., effectuated enrollment). Because families can submit a single application, this figure tallies the total number of people requesting coverage on a submitted application (rather than the total number of submitted applications).

 

Call Center Volume:  The total number of calls received by the call center for the 39 states that use the HealthCare.gov platform over the course of the weeks covered by the snapshot or from the start of Open Enrollment. Calls with Spanish speaking representatives are not included.

 

Calls with Spanish Speaking Representative:  The total number of calls received by the Federally-facilitated Marketplace call center where consumers chose to speak with a Spanish-speaking representative. These calls are not included within the Call Center Volume metric.

HealthCare.gov or CuidadodeSalud.gov  Users: These user metrics total how many unique users viewed or interacted with HealthCare.gov or CuidadodeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once.
Window Shopping HealthCare.gov Users or CuidadoDeSalud.gov Users: These user metrics total how many unique users interacted with the window-shopping tool at HealthCare.gov or CuidadoDeSalud.gov, respectively, over the course of a specific date range. For cumulative totals, a separate report is run for the entire Open Enrollment period to minimize users being counted more than once during that longer range of time and to provide a more accurate estimate of unique users. Depending on an individual’s browser settings and browsing habits, a visitor may be counted as a unique user more than once. Users who window-shopped are also included in the total HealthCare.gov or CuidadoDeSalud.gov user total. 

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