25% of Consumers Have Used a Retail Clinic

Oliver Wyman recently conducted a survey on consumer experiences with alternative care sites like retail health clinics and telehealth. Here are some key findings from the report:

·         70% of consumers are familiar with the concept of a health and wellness clinic within a retail store.

·         One-quarter of consumers have used a retail clinic, an increase of 11 percentage points from 2013.

·         78% said their retail clinic experience was the same or better than a traditional office visit.

·         3 in 10 said their retail clinic experience was better or much better than a traditional office visit.

·         17% of consumers say they would never use a retail clinic for any reason.

·         57% of consumers are now familiar with the concept of a remote health visit conducted via phone/video.

Source: Oliver Wyman, March 16, 2016