"...compliance officers are not trained

... in human behavior. I was trained as a lawyer — that laws and rules are important. And the reality is, they are important, but compliance programs are really about impacting human behavior and how you get people to do the things you want them to do and to adhere to your definition of right and wrong."

— Daniel Roach, general counsel and chief compliance officer at Optum360, speaking at the Health Care Compliance Association's recent Compliance Institute in Orlando.