...3.2% since last year,
to a score of 75.1 on a scale of 0 to 100, according to a recent annual survey.
Source: "ACSI:
Customers Less Satisfied with Energy Utilities, Shipping and Health Care,"
the American customer Satisfaction Index (ASCI) Press Release, May 12, 2015, http://www.theacsi.org/news-and-resources/press-releases/press-2015/press-release-utilities-shipping-and-health-care-2015
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