Wednesday, May 27, 2015

Overall patient satisfaction has fallen

...3.2% since last year, to a score of 75.1 on a scale of 0 to 100, according to a recent annual survey.

Source: "ACSI: Customers Less Satisfied with Energy Utilities, Shipping and Health Care," the American customer Satisfaction Index (ASCI) Press Release, May 12, 2015, http://www.theacsi.org/news-and-resources/press-releases/press-2015/press-release-utilities-shipping-and-health-care-2015

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