January 15, 2016 is the last day for consumers to enroll in coverage through the Federally-facilitated Marketplace (FFM) to start on February 1, 2016.

As the deadline approaches, the Centers for Medicare & Medicaid Services (CMS) expects heavier-than-normal traffic at the Marketplace Call Center and at HealthCare.gov. For suggestions on how to have a better experience working with the Health Insurance Marketplace, review slide 11 of the “Operational Updates and Announcements for Agents and Brokers Participating in the Federally-facilitated Marketplace – Week 8” webinar slides.

 

Contact Us:

If you have any questions about the FFM agents and brokers program, please email the FFM Producer and Assister Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov.

 

You may also contact the Agent and Broker Call Center by calling 1-855-CMS-1515 (855-267-1515) and selecting option “1.” Call Center Representatives are available Monday through Saturday from 8:00 AM to 10:00 PM Eastern Time (ET).

 

Please note that the Agent and Broker Call Center will not have access to consumer information and will not be able to handle specific questions or issues with a consumer’s application.

• Call the Marketplace Call Center at 1-800-318-2596 for assistance with enrolling consumers in coverage through the Individual Marketplace.
• Call the Small Business Health Options (SHOP) Call Center at 1-800-706-7893 for assistance related to coverage through the SHOP Marketplace.