Plan year 2016 Federally-facilitated Marketplace (FFM) registration and training for agents and brokers will close on the Marketplace Learning Management System (MLMS) on July 15 at 11:59 AM Eastern Time

Plan year 2016 Federally-facilitated Marketplace (FFM) registration and training for agents and brokers will close on the Marketplace Learning Management System (MLMS) on July 15 at 11:59 AM Eastern Time (ET) as we prepare to launch the registration and training for plan year 2017. Information on the FFM registration and training for plan year 2017 is coming soon. 

To be sure your profile is updated in the MLMS before the last day, do not sign up for a new plan year 2016 FFM training curriculum after July 1. After this date, the MLMS is only available for updates to your profile’s training completion status. If you plan to complete any of the other plan year 2016 FFM registration requirements (e.g., identity proofing, sign the applicable Agreement(s)), or print copies of your Registration Completion Certificate(s), we encourage you to do so by July 14. Please note that completion of a plan year 2016 training curriculum, or signing the plan year 2016 FFM Agreements, does not count towards plan year 2017 FFM registration for agents and brokers. 

To print your plan year 2016 FFM Registration Completion Certificate(s), sign in to the CMS Enterprise Portal with your FFM User ID and password. On the “My Status” page, the “Complete Agent Broker Training” entry will show “Complete” in the “Status” column if you have completed training. Select the “Print Certificate(s)” link and follow the prompts. While you should retain copies of your Registration Completion Certificate(s), CMS has directed issuers and web-brokers to use the CMS Agent and Broker FFM Registration Completion List to confirm you have completed all FFM registration requirements, including required training. 

Please visit the Agents and Brokers Resources webpage to view “Myths and Facts about the Closing of the MLMS” This document provides valuable information to assist you with the transition from plan year 2016 to plan year 2017. 

Also, please note the MLMS will be undergoing scheduled maintenance from 12:00 PM ET on June 29 to 11:59 PM ET on June 30. Due to this maintenance, the MLMS cannot be launched during this time; and any course or curriculum completed during this time will not be recorded. Please log out of the system before the maintenance window begins to ensure your training progress is recorded. The MLMS will be accessible after the Portal maintenance period. We apologize for the inconvenience. 

Contact Us: 

·         For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.govor call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”

Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596. Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893.