"Insurers are telling us they want one common ...

... e-commerce platform that works across all commercial lines of business — group and individual — and that eventually can include retirees on Medicare. They are looking for creative ways to retain and grow their membership while cultivating member-for-life relationships. A top priority for insurers will be to match each consumer with the health and voluntary products that best meet their needs at the particular time of their life, regardless of line of business."

— Jonathan Rickert, CEO of Seattle-based Array Health, a developer of private exchanges for health plans, told AIS's Inside Health Insurance Exchanges.