Monday, May 2, 2016

Hail and (Sort of) Farewell


By James Gutman - April 27, 2016

What a long strange trip it’s been! When I came to AIS nearly 15 years ago as executive editor, I didn’t even know what a Medicare + Choice plan, as it then was called, meant. I got educated quickly, courtesy of a fantastic reporter and writer, Judy Packer-Tursman, who was the editor of AIS’s newsletter about M+C and then Medicare Advantage for more than eight years. I saw then an industry with a lot of promise — but also a lot of problems, some of them caused by the government and some by faults in the plans themselves.

Providers had been getting into the business with expectations of cutting out the middlemen and often got out quickly after big losses, as did some insurers themselves. M+C membership, which had risen quickly after the Balanced Budget Act of 1997 was enacted, started falling in 2000 and was continuing to fall in 2001, so M+C sponsors jacked up premiums more than 50% for 2002. Plan quality was all over the place, as was regulation, with the Bush administration seemingly unsure of what to do with this industry that it wanted to prosper and had aided with rate hikes, but that had some plans guilty of improper marketing and worse, especially in Florida.

As I discussed stories with Judy and edited her copy over the years, changes were coming, with the biggest ones stemming from the 2003 Medicare reform law — via its initiation of a Medicare drug benefit and more funding for M+C, which the law renamed Medicare Advantage. The new MA market looked more attractive, so much so that AIS changed the publication’s name to Medicare Advantage News, and it was. However, some policymakers started wondering whether the feds were going overboard to help MA and whether the industry deserved all that help.

Those questions hit a head after the worst economic recession since the Great Depression struck in 2007 and 2008 and a “new sheriff” came into town in the form of President Obama. The new administration brought in a new attitude in CMS, as exemplified by the comments of its Center for Medicare director, Jonathan Blum, at a meeting of the America’s Health Insurance Plans trade group. “We are not your partner; we are your regulator,” said Blum in establishing a different tone than CMS had toward MA in the previous administration.

But neither the tone change nor the Affordable Care Act (ACA), enacted shortly after I took over from Judy in writing the newsletter at the beginning of 2010, deterred the growth of a product that clearly met the needs of a growing number of seniors, especially Baby Boomers. Indeed, Blum’s emphasis on consumer protection may have helped the MA industry grow, and in his later years at CMS he seemed justly proud of this. The government forecasts of enrollment declines caused by the MA pay cuts in the ACA did not materialize, as MA’s market penetration kept growing.

Now nearly a third of Medicare recipients are enrolled in MA, CMS’s policies aimed at steering MA beneficiaries to plans that have high star quality ratings are succeeding, and the worst of the unethical business practices found in the earlier days seem to be disappearing — although there are still problem areas, especially in coverage determinations and handling of appeals and grievances in Part D. CMS, under current Center for Medicare Director Sean Cavanaugh, has embraced the important role of MA and has begun making payment adjustments for those plans serving the most disadvantaged populations. Many problems for those plans remain, but the future for the MA product looks bright even in the face of continued underfunding issues.

It is in this climate that I am retiring as managing editor of Medicare Advantage News and a full-time employee of Atlantic Information Services, Inc. at the end of this month and will become a Medicare beneficiary myself. I am very pleased that the company has named Lauren Flynn Kelly, an exceptional reporter and writer I’m proud to have had a role in hiring in the early 2000s, as the new managing editor. And I’m also glad that I will continue to do some things for the company after my retirement, including organizing a few webinars and/or virtual conferences.

For those so inclined, you can still reach me at my AIS email address, jgutman@aishealth.com, as well as my home-office phone number, (301) 604-4001. It has been a privilege to work since 2001 with a publication serving this important market, and the journey itself has been part of the reward.

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