Insights from the 2016 Survey of US Health Care Consumers

 

1.Exchange consumers say they are satisfied with their coverage at the same rate as people with employer coverage

 

2. More exchange consumers feel prepared to handle future costs and more able to access affordable care than last year

 

3.More than twice as many exchange consumers report using online information to shop for a policy than the average consumer

 

4.More exchange consumers understand their costs than consumers with employer coverage, and had fewer surprise out-of-pocket costs

 

5.Exchange consumers shop around for coverage before making decisions, and they continue to be willing to accept network tradeoffs for lower payments

 

 

Source: Deloitte