Agents and Brokers: Important Updates About Webinar Schedule and Available Slides

Revised Schedule for Weekly Webinars

The Centers for Medicare & Medicaid Services (CMS) will now be hosting only one session per week of the weekly webinar series “Open Enrollment: Operational Updates and Announcements for Agents and Brokers participating in the FFM.” These webinars provide agents and brokers with updates and announcements related to Open Enrollment, as well as reminders of upcoming critical deadlines. The webinars also provide highlights of relevant program content and information. All sessions are Tuesdays, 3:00pm – 4:00pm Eastern Time (ET) and open to all agents and brokers as long as space is available, so register today!

The schedule through December is as follows:

•                  November 17, 2015
•                  November 24, 2015
•                  December 1, 2015
•                  December 8, 2015
•                  No session December 15 – First Open Enrollment deadline
•                  December 22, 2015
•                  December 29, 2015

Webinar Registration Instructions:

To register for any of these webinars, please log in to www.REGTAP.info and complete the following steps:

1.      Select "Training Events" from "My Dashboard."
2.      Select the "View" icon next to the event title for the webinar you are interested in attending.
3.      Select "Register Me."

If you require assistance with webinar logistics or registration, you may contact the Registrar at 800-257-9520 or registrar@REGTAP.info. The Registrar is available by phone from 9:00 AM–5:00 PM ET, Monday through Friday. Registration closes 24 hours prior to the event. 

                                                New Webinar Slides Available

Did you miss a recent agent and broker webinar session? CMS has just posted slides from the following webinars:

•        FFM Plan Year 2016 Open Enrollment Overview and Kick-Off for Agents and Brokers
•        Open Enrollment Week One: Operational Updates and Announcements for Agents and Brokers Participating in the FFMs

Additional information about what both of these webinars covered is available on the Agents and Brokers Resources webpage.

If you have any questions, please email the FFM Producer and Assister Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov. You may also contact the Agent and Broker Call Center by calling 1-855-CMS-1515 (855-267-1515) and selecting option “1.” Call center representatives are available Monday through Saturday from 8:00 AM to 10:00 PM ET and will also be available during limited hours on Sundays and holidays through November. Please note that this call center will not have access to consumer information and will not be able to handle specific questions or issues with a consumer’s application. Agents and brokers should continue to call the Marketplace Call Center at 1-800-318-2596 for assistance related to enrolling consumers into coverage through the Individual Marketplace. For assistance related to coverage through the Small Business Health Options (SHOP) Marketplace, please contact the SHOP Call Center at 1-800-706-7893.