Agents/Brokers: Updated Agent and Broker FFM Registration Completion List

Plan year 2016 Open Enrollment through the Federally-facilitated Marketplace (FFM) is underway. Agents and brokers must complete plan year 2016 FFM registration requirements prior to assisting consumers with enrollment in coverage through the FFM. If you completed plan year 2016 FFM registration by November 18, 2015, you should review the Agent and Broker FFM Registration Completion List for Plan Year 2016 on the Agents and Brokers Resources webpage to confirm that your National Producer Number (NPN) is included. You can search NPNs by clicking the arrow in cell A1, or by using the “Ctrl + F” (or “Command + F”) keystroke. If you completed registration after November 18, 2015, please check back soon.

If you have not yet completed plan year 2016 FFM registration and training, there are multiple training options available to you via the Centers for Medicare & Medicaid Services (CMS) Enterprise Portal at https://portal.cms.gov/:

·         CMS-approved Vendor Training Option: New for plan year 2016, you may complete the required FFM agent and broker training through one of three CMS-approved vendors: America’s Health Insurance Plans, Inc., Gorman Health Group, and the National Association of Health Underwriters. Vendors charge a fee for taking their training and, pursuant to 45 CFR § 155.222, are required to offer continuing education unit (CEU) credits in a minimum of five states where the FFM is operating. The number of CEUs and the states where they are available vary by vendor. All training through CMS-approved vendors is accessed via the CMS Enterprise Portal at https://portal.cms.gov/. For assistance completing FFM registration after completing training with a CMS-approved vendor, you can watch this brief video on completing FFM registration after completing training with a third-party vendor.

·         MLMS Training Option: In addition to the vendor training option, CMS also offers plan year 2016 FFM agent and broker training, as it has done for the past two years. The training offered by CMS through the Marketplace Learning Management System (MLMS) does not offer CEU credits and is offered at no cost.

·         Spanish-language Version of MLMS Training: A Spanish-language version of the CMS-developed plan year 2016 FFM training for agents and brokers is also available through the MLMS.

As always, CMS appreciates your participation in assisting consumers enroll and/or re-enroll in coverage through the FFM. If you have questions pertaining to the FFM agent and broker program, including the FFM registration requirements, please contact the FFM Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.gov. You may also contact the Agent and Broker Call Center by calling 1-855-CMS-1515 (855-267-1515) and selecting option “1.” Call center representatives are available Monday through Saturday from 8:00 AM to 10:00 PM Eastern Time (ET). Please note that this call center will not have access to consumer information and will not be able to handle specific questions or issues with a consumer’s application. Agents and brokers should continue to call the Marketplace Call Center at 1-800-318-2596 for assistance related to enrolling consumers in coverage through the Individual Marketplace. For assistance related to coverage through the Small Business Health Options (SHOP) Marketplace, please contact the SHOP Call Center at 1-800-706-7893.