Agents/Brokers: Updated Agent and Broker FFM Registration Completion List

The Centers for Medicare & Medicaid Services (CMS) has posted an updated Agent and Broker FFM Registration Completion List for Plan Year 2016 on the Agents and Brokers Resources webpage. If you completed FFM registration prior to December 2, 2015, confirm that your National Producer Number (NPN) is included. You can search NPNs by clicking the arrow in cell A1, or by using the “Ctrl + F” (or “Command + F”) keystroke. If you completed registration after December 2, 2015, please check back soon.

If you have not yet completed plan year 2016 FFM registration and training, there are multiple training options available to you via the CMS Enterprise Portal:

·         CMS-approved Vendor Training Option: New for plan year 2016, you may complete the required FFM agent and broker training through one of three CMS-approved vendors: America’s Health Insurance Plans, Inc., Gorman Health Group, and the National Association of Health Underwriters. Vendors may charge a fee for their training.

·         Marketplace Learning Management System (MLMS) Training Option: CMS continues to offer plan year 2016 FFM agent and broker training through the MLMS at no cost.

o    Spanish-language Version of MLMS Training: A Spanish-language version of the CMS-developed plan year 2016 FFM training for agents and brokers is also available through the MLMS.

Contact Us:

If you have any questions about the FFM agents and brokers program, please email the FFM Producer and Assister Help Desk at FFMProducer-AssisterHelpDesk@cms.hhs.gov.

You may also contact the Agent and Broker Call Center by calling 1-855-CMS-1515 (855-267-1515) and selecting option “1.” Call Center Representatives are available Monday through Saturday from 8:00 AM to 10:00 PM ET.

Please note that the Agent and Broker Call Center will not have access to consumer information and will not be able to handle specific questions or issues with a consumer’s application.

• Call the Marketplace Call Center at 1-800-318-2596 for assistance with enrolling consumers in coverage through the Individual Marketplace.
• Call the Small Business Health Options (SHOP) Call Center at 1-800-706-7893 for assistance related to coverage through the SHOP Marketplace.