Friday, July 29, 2016

Good news! Plan year 2017 registration and training will open on Monday, August 1.

At that time, you will be able to establish or use your existing Federally-facilitated Marketplace (FFM) User ID and password to log in to the CMS Enterprise Portal to start the registration steps. 

The plan year 2016 FFM Agreement(s) for the Individual Marketplace and/or Small Business Health Options Program (SHOP) Marketplace expire on October 31, 2016. This means you must complete plan year 2017 registration to help consumers with 2016 coverage during November and December 2016, and to help them enroll for the first time or re-enroll in coverage for plan year 2017 once the Open Enrollment period begins on November 1. 

To learn more about the agent and broker FFM registration and training requirements for plan year 2017, please register at for one of webinars described below. You are welcome to attend any one of the sessions, but CMS asks that you only register for one session. 

Two sessions remain of the “Plan Year 2017 FFM Registration and Refresher Training for Agents and Brokers Returning to the FFMs” webinar for returning agents and brokers. The webinar will provide an abbreviated review of the registration steps and describe the new, condensed Refresher Training option available to you if you completed registration for the Individual Marketplace in plan year 2016.

  • Wednesday, August 3 from 1:00 PM – 2:30 PM ET
  • Wednesday, August 10 from 1:00 PM – 2:30 PM ET 

CMS will also hold one more session of the “Plan Year 2017 FFM Registration and Training for Agents and Brokers New to the FFMs” webinar for new agents and brokers, on Thursday, August 4 from 11:00 AM – 12:30 PM ET. The webinar will provide a detailed discussion of registration steps and training requirements to assure you have the information you need to complete all the registration steps, including some steps that returning agents and brokers need not perform. 

Registration for these webinars closes 24 hours prior to each event. If you have questions on the webinar registration process, visit the “Agent and Broker Webinars” section of the Agents and Brokers Resources webpage for more information. If you require assistance with registration or logistics, you may contact the REGTAP registrar at 800-257-9520, 9:00 AM – 5:00 PM ET, Monday through Friday or email 

Contact Us:

  • For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
  • Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
  • Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893.

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