Sunday, July 31, 2016

While you must have a CMS user account to log into the CMS Enterprise Portal and access the Marketplace Learning Management System ...

... to complete plan year 2017 Federally-facilitated Marketplace (FFM) registration and training, it is important that you not create multiple CMS user accounts. 

Having multiple or duplicate accounts can lead to delays, such as not being listed on the Agent and Broker FFM Registration Completion List and/or delays in receiving credit or compensation from issuers for FFM enrollment transactions. 

Get ready to begin plan year 2017 registration by going to your CMS Enterprise Portal user account now and confirming your profile information is current and complete.

·         Not sure if you already have a CMS Enterprise Portal account, or forgot your FFM User ID and/or password? See the Avoiding the Creation of a Duplicate CMS Enterprise Portal Account Quick Reference Guide, which explains how you can use self-service options to find out if you have an account, and how to retrieve you FFM User ID and password, or reset your password.

·         New to the FFMs? You can set up a CMS Enterprise Portal account at by selecting the “New User Registration” link. 

To get more information on how you can prepare for plan year 2017 FFM registration, register to participate in one of the remaining plan year 2017 registration and training webinars, which end on August 10, via the “Agent and Broker Webinars” section of the Agents and Brokers Resources webpage. Check the webpage often for up-to-the-minute information about plan year 2017 registration and training and the upcoming Open Enrollment period. 

Contact Us:

  • For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
  • Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893. 

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