- For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.gov or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
- Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
- Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893.
Tuesday, July 19, 2016
You must have a CMS user account to log in to the CMS Enterprise Portal,
... which is the access point for the Marketplace Learning Management System and for plan year 2017 Federally-facilitated Marketplace (FFM) registration and training.
It is important, however, that you not create multiple CMS user accounts. Having multiple or duplicate accounts can lead to delays, such as not being listed on the Agent and Broker FFM Registration Completion List and/or delays in receiving credit or compensation from issuers for FFM enrollment transactions.
The Quick Reference Guide: Avoiding the Creation of a Duplicate CMS Enterprise Account explains how you can use self-service options to determine if you have a CMS user account already and how you can retrieve your FFM User ID and password. Additionally, it explains how you can reset the password to your CMS user account.
For more information about how you can prepare for plan year 2017 FFM registration, see the “Registration for the Federally-facilitated Individual Marketplace (FFM) and the Small Business Health Options Program (SHOP) Marketplace” section of the Agents and Brokers webpage. Check the webpage often for updated information about plan year 2017 registration and the upcoming Open Enrollment period.