CMS is excited to announce the release of two new videos for agents and brokers participating in the Federally-facilitated Marketplaces (FFMs).
- Do you want to learn more about how agents and brokers work with qualified health plan issuers in the FFMs? Watch our new video, Agent and Broker Interactions with the FFM and Qualified Health Plan (QHP) Issuers. This video explains the process of how agents and brokers assist consumers in applying for and enrolling in coverage through the FFMs, including when agents and brokers are allowed to receive credit from QHP issuers for enrollment transactions.
- Do you want to learn about how to add a corporate entity’s National Producer Number (NPN) to the FFM Registration Completion List? Check out our new video, How to Add an Agent, Broker, or Web-broker Corporate Entity’s NPN to the FFM Registration Completion List. This video will assist agents and brokers serving as a corporate entity’s authorized representative ensure the entity’s corporate NPN is properly registered.
For additional information about how you can help consumers enroll in and use health coverage through the Individual Marketplace or Small Business Health Options (SHOP) Marketplace, please visit the Agents and Brokers Resources webpage.
- For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.gov or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
- Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.