The Resources for Agents and Brokers webpage ...

... is your primary source of information about FFM registration and the plan year 2017 Open Enrollment period, and to help you assist consumers in enrolling in and using their Marketplace health plans. See the webpage for these recent updates:

• “Agent and Broker Guide to the Immigration Section of the Online Marketplace Application.” This guide provides step-by-step instructions and screenshots that illustrate how to: verify identity and citizenship or immigration status on the Marketplace application, complete enrollment in a Marketplace plan, and determine or assess potential eligibility for Medicaid or the Children’s Health Insurance Program. The guide also contains a list of frequently asked questions on issues that commonly arise when helping non-citizen consumers.
• “Special Enrollment Periods (SEPs): Overview for the Federally-facilitated Marketplaces (FFMs).” (webinar slides) The June 28 webinar provided overview of the SEP process, include examples of life events that could qualify consumers for an SEP, and explain how consumers can use an SEP to get health coverage.
• “Special Enrollment Confirmation Process.” (webinar slides) The June 29 webinar explained how agents and brokers can help consumers respond to the new requirement that consumers provide documents to verify their eligibility for certain SEPs.

 

Contact Us:

• For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.gov or call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”
• Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
• Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893.