"What is interesting now is that people who have been very focused on promoting telehealth for ...

... being more cost-effective than in-person visits now say that telehealth is being used more strategically as part of organizations' consumer engagement strategy. It's not based on ROI relative to in-person visits. It is really around how do we better engage with consumers? How do we prevent leakage [from in-network to out-of-network providers]?"

— Harry Greenspun, M.D., senior advisor at the Deloitte Center for Health Solutions, told AIS's Health Plan Week.