Monday, August 22, 2016

According to a recent survey of community health centers in California, Arizona, Nevada and Hawaii ...

the following are the most common mechanisms for receiving patient feedback:

  • surveys (94% of respondents)
  • advisory councils (69%)
  • suggestion boxes (57%)
  • inviting patients to take part in quality improvement committees (36%)
  • soliciting patient feedback on information materials (33%)
  • involving patients in selecting referral resources (28%)

Source: "REPORTS FROM THE FIELD: Engaging Patients as Partners in Practice Improvement: A Survey of Community Health Centers," Journal of Cliinical Outcomes Management (JCOM), July 2016,

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