Friday, August 5, 2016

Plan year 2017 Federally-facilitated Marketplace (FFM) agent and broker registration and training is now available on the CMS Enterprise Portal.

Training is offered by on the Marketplace Learning Management System (MLMS), and through two CMS-approved vendors:

CMS-approved vendors are required to cover, at a minimum, the same topic areas as are covered in the CMS training, and may offer continuing education unit (CEU) credits, depending on the state where you are licensed. Vendors may charge a fee for taking their training. Training on the MLMS platform is offered again this year at no charge.

For a detailed description of how to complete the registration steps, please participate in the last presentation of the “Plan Year 2017 FFM Registration and Training” webinar on Wednesday, August 10 from 1:00 PM – 2:30 PM Eastern Time. To register for the webinar, log in to If you have questions on the webinar registration process, visit the “Agent and Broker Webinars” section of the Agents and Brokers Resources webpage for more information. Registration for the webinar closes 24 hours prior to the event.

If you cannot participate in the webinar, select one of the following hyperlinks to download the webinar slides:

For more information on plan year 2017 registration and training, visit the Agents and Brokers Resources webpage, where you will find information and links to other documents that will help you complete registration so you are eligible to assist consumers when the Open Enrollment period starts on November 1.


Contact Us:

·         For information about the FFM agent and broker program, contact the Producer and Assister Help Desk via email at FFMProducer-AssisterHelpDesk@cms.hhs.govor call the Agent and Broker Call Center at 1-855-267-1515 and select option “1.”

·         Direct questions about a client’s Individual Marketplace plan to the Marketplace Call Center at 1-800-318-2596.
Direct questions about SHOP Marketplace coverage to the SHOP Call Center at 1-800-706-7893. 

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